Customer Community

Enterprise community — customers, companies, trust

A private space for organizations running FLY Enterprise WAF: SOC tuning, release updates, and direct access to product guidance. Not open source — not a public developer forum.

This page explains how the community works. The actual hub (Teams/Slack, office hours) is invite-only after demo, POC, or contract.

What this community is

    What it is not

      Customer Hub

      Hub structure (invite-only)

      When you join, you get access to organized channels — not a public chat room.

      Monthly office hours

      Live 30–45 minute session: virtual directories, CSP toggle, false-positive tuning, OpenAPI setup, Reporting → Protection rollout. Q&A with product team.

      Schedule shared with hub members only.

      Partners & integrators

      VARs and system integrators get a partner kit: deployment checklist, demo environment notes, and co-marketing guidelines after onboarding.

      Apply as partner

      Trust before community

      Evaluate the product publicly via our Trust Center — release notes, architecture, security docs, and honest blog. Join the customer hub when you are ready to deploy or already running FLY Enterprise WAF.

      Trust Center
      How to join

      Three paths in

      1
      Request demo

      See the WAF live — reverse proxy, SOC queue, explainable blocking.

      Request Demo
      2
      Start a POC

      Run Reporting mode on your apps; we invite your SOC lead to the hub during POC.

      Email us
      3
      Existing customer

      Contact your account manager or email support with your organization name for hub access.

      Request hub access

      Customer newsletter

      Quarterly email for hub members and opted-in contacts: release highlights, known limits, roadmap (honest), and links to new Trust Center articles. Template maintained in the product repo for consistent messaging.

      docs/community/newsletter/TEMPLATE.md

      Subscribe (via email)